Data Protection & Privacy
Your privacy matters to us. This Privacy Policy explains in plain terms how town33 collects, uses, stores, and protects the personal data of all users, including players based in Malaysia. Please read this document carefully before registering an account or using our services.
Privacy at a Glance
These summaries are provided for convenience only. Please read the full policy below for complete legal details.
We collect registration details, identity documents for KYC, financial transaction data, device and usage information, and communication records with our support team.
Data is used to operate your account, process deposits and withdrawals, verify your identity, prevent fraud, comply with licensing obligations, and improve the platform.
We share data only with regulated payment processors (including Malaysian e-wallet and banking partners), identity verification providers, and regulatory authorities when required by law.
256-bit SSL encryption, access controls, two-factor authentication options, regular security audits, and strict internal data access policies protect every piece of personal data we hold.
You have the right to access, correct, export, or request deletion of your personal data. You may also withdraw consent for marketing communications at any time through your account settings.
Account data is retained for the duration of your account plus a minimum of five years after closure, as required by international anti-money laundering regulations and our licensing obligations.
This Privacy Policy (hereinafter referred to as the "Policy") sets out the basis on which town33 (hereinafter "town33", "we", "us", or "the Platform") collects, processes, stores, and discloses personal data obtained from users (hereinafter "you", "User", or "Player") in the course of providing online casino and sports betting services through the website located at https://town33.cam.
We are committed to handling personal data responsibly, transparently, and in a manner consistent with applicable international data protection principles. This commitment applies to all users, including players based in Malaysia, Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere across the region.
By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not register an account or use the Platform.
While Malaysia has its own data protection framework under the Personal Data Protection Act 2010 (PDPA), town33 operates under international licensing and may process data subject to the laws of our licensing jurisdiction. We nonetheless apply data protection standards consistent with responsible international practice.
For the purposes of this Policy, the following terms shall have the meanings set out below:
town33 collects Personal Data from Users across several categories. The specific data collected depends on the nature of your interaction with the Platform:
| Category | Data Types | When Collected |
|---|---|---|
| Registration Data | Username, email address, date of birth, country of residence, phone number, password (hashed) | Account registration |
| Identity Verification (KYC) | Full legal name, government-issued ID (MyKad/passport), date of birth, proof of address | Prior to first withdrawal |
| Financial Data | Payment method details, transaction history, deposit and withdrawal amounts, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), bank account references | Deposit and withdrawal activity |
| Technical Data | IP address, browser type and version, device type, operating system, session timestamps | Platform access |
| Behavioural Data | Game history, wagering activity, pages visited, session duration, feature usage | Ongoing platform use |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and notifications | Registration and account settings |
town33 collects Personal Data through the following primary methods:
We process Personal Data for specific, legitimate purposes. For each purpose, we rely on one or more lawful bases for processing:
town33 does not sell Personal Data to third parties. We share Personal Data only in the following circumstances and only to the extent necessary for each purpose:
town33 strictly prohibits the sale, rental, or commercial sharing of Personal Data with marketers, data brokers, or any other third party for commercial purposes unrelated to the operation of the Platform.
As an internationally licensed online gaming platform, town33 may process and store Personal Data in countries other than Malaysia, including the jurisdiction in which we hold our operating licence. These countries may have data protection laws that differ from those applicable in Malaysia.
Where Personal Data is transferred internationally, town33 takes reasonable steps to ensure that appropriate safeguards are in place to protect that data, including:
By using the Platform, you acknowledge and consent to your Personal Data being transferred to and processed in jurisdictions outside Malaysia, where necessary for the purposes described in this Policy.
town33 retains Personal Data for no longer than is necessary for the purposes for which it was collected, subject to overriding legal, regulatory, or contractual retention obligations.
At the end of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data destruction procedures.
town33 employs a range of technical and organisational measures to safeguard Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
town33 uses cookies and similar tracking technologies to enhance the functionality and performance of the Platform. The categories of cookies we use are as follows:
You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. For strictly necessary cookies, no opt-out is available as they are essential to the service.
Subject to applicable data protection law and certain exceptions (such as data retained for legal or regulatory compliance purposes), you have the following rights in respect of your Personal Data held by town33:
To exercise any of the rights set out above, please contact our support team via live chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe, generally within thirty (30) days of receipt. We may ask you to verify your identity before processing your request.
The town33 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect or process Personal Data from individuals under the age of 21. Our registration process and KYC procedures are designed to identify and exclude underage users.
If we discover that Personal Data has been collected from a person who is under 21 years of age, we will take immediate steps to delete that data and close the associated Account. If you have reason to believe that a minor has registered on our Platform, please notify us immediately at [email protected].
Any attempt by a person under the age of 21 to access or use the Platform constitutes a violation of our Terms and Conditions. town33 takes all reasonable steps to enforce its age restriction through KYC verification.
Where you have provided explicit consent during registration or through your Account Settings, town33 may send you promotional communications relating to our services, bonuses, seasonal offers, and platform updates. These communications may be delivered via email, in-platform notifications, or other channels you have elected to receive.
You may opt out of marketing communications at any time by:
Please note that opting out of marketing communications will not affect essential service notifications, such as account security alerts, transaction confirmations, or responses to your support requests. These operational communications are not marketing in nature and will continue to be sent regardless of your marketing preference.
town33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or our services. The effective date at the top of this document will be updated whenever a new version is published.
Where amendments are material — meaning they substantively affect how we collect, use, or share your Personal Data — we will provide advance notice via:
Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the updated Policy. If you do not agree with the amended Policy, you should cease using the Platform and contact us to request account closure.
We encourage Users to review this Policy periodically. The current version will always be accessible at https://town33.cam/privacy-policy.
If you have any questions, concerns, or requests in relation to this Privacy Policy or the way in which town33 handles your Personal Data, please contact our Data Protection team through any of the following channels:
We serve players from across Malaysia including those in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, and Shah Alam. All privacy enquiries are handled professionally and in accordance with this Policy. Where you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Your Data. Your Rights.
We built town33 on a foundation of transparency — in our odds, our bonus terms, and our data practices. Understanding how we handle your information helps you play with confidence.